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Software Maintenance Agreements
Guaranteed by Risk Free Excellence™

411 Maintenance Brochure



SMA Advantages

Nationwide Service
Competitive Pricing
Configurable Plans
Flexible Payment Options
Factory Trained Techs
Call Escalation Policies
Unlimited On-line Support
Unlimited Phone Support
Imaging 411Software Maintenace Agreements

Imaging 411 provides software support to maximize the productivity of your software solutions and ensure you are always running the most current versions available. Our comprehensive services and technical support solutions maximize product reliability and performance. Imaging 411 SMA's are designed so you can select the level of service that meets you specific software needs, so you can fully maximize your product investment

 
Imaging 411 SMA Plans
Feature
SMA Standard
SMA Ultra ( X )
Preventive Maintenance Calls
2
4
Web Site Access
Yes
Yes
Unlimited Phone Support
Yes
Yes
Response Time
8
4
Software Version Upgrades
Yes
Yes
Professional Service Hours
NA
X
Coverage Days / Hours
5 x 8
7 x 24

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